All-Metal Caterpillar Tunnel Kit with Butterfly Doors

Return and Refund Policy Effective Date: 10 July 2025 1. Scope and Intent This Return and Refund Policy applies to all purchases made through the Eco Yard Depot website located at https://ecoyarddepot.com ("Website"). Eco Yard Depot is Owned and Operated by KeCoOs LLC 2. Contact Information For questions about returns and refunds, please contact our Customer Service team: Email: support@ecoyarddepot.com Phone: +1 (888) 402-0260 Address: 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA. Hours: Monday to Friday, 9 AM to 5 PM EST 3. Return Eligibility and Window Customers in United States, have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason, subject to the conditions outlined below. 3.1 Conditions for Return Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it. Original Packaging: The item must be in the original packaging, with all labels and tags attached. Proof of Purchase: A receipt or proof of purchase is required. 4. Return Process 4.1 Initiating a Return To initiate a return: Contact Customer Service: Email us at support@ecoyarddepot.com or call +1 (888) 402-0260within 14 days of receiving your order, maximum window is 30 days Provide your order number and a detailed reason for the return. Return Authorization: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number and a prepaid shipping label. 4.2 Preparing Your Return Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included. Include Documentation: Include the return authorization form and any necessary supporting documents or images. Attach Shipping Label: Download and print the return shipping label provided in our email. Affix the label to the outside of the package. 4.3 Shipping the Return Shipping Method: Ship the package within 7 days of receiving the return authorization. Use a trackable shipping method to ensure your package arrives safely. 5. Return Shipping Costs Customer Responsibility: All return shipping costs are the responsibility of the customer 6. Specific Return and Refund Conditions 6.1 Returns Due to Change of Mind Eligibility: Items must be unused, undamaged, and in original packaging. Return request must be made within 14 days of receipt. Refund: A refund will be issued to the original payment method, minus any applicable restocking fees. 6.2 Defective or Damaged Goods Notification: Contact us within 48 hours of receiving the item. Documentation: Provide photos or videos of the defect or damage. Resolution: We will offer a replacement or a full refund, including return shipping costs. 6.3 Incorrect Product Received Notification: Inform us immediately upon receipt. Resolution: We will arrange for the incorrect item to be returned (at our expense) and ensure you receive the correct product. 6.4 Product Never Arrived Notification: Contact us if your product does not arrive within the estimated delivery time. Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product. 6.5 Order Cancellation Before Shipment: You can cancel your order for a full refund if it has not yet been shipped. After Shipment: If the order has already been shipped, please follow the return procedure after receiving the product. 7. Exceptions to the Return Policy The following items are non-returnable and non-refundable: Custom or Personalized Products: Items made to your specifications or clearly personalized. Perishable Goods: Such as food, flowers, newspapers, or magazines. Intimate or Sanitary Goods: Including underwear, swimwear, and personal care items, unless unopened and unused. Gift Cards and Downloadable Software Products. 8. Refunds 8.1 Refund Conditions Approval: Refunds are issued after we receive and inspect the returned item. Notification: We will notify you via email regarding the approval or rejection of your refund. Condition: Items must meet the return eligibility criteria outlined in Section 3. 8.2 Refund Processing Method: Refunds will be processed in 7 days to the original payment method used at the time of purchase. Time Frame: It may take up to 7 days for the refund to appear in your account, depending on your bank or credit card issuer. 8.3 Partial Refunds Partial refunds may be granted in certain situations: Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error. Late Returns: Items returned more than 14 days after delivery. 9. Exchanges Eligibility: We replace items if they are defective, damaged, or incorrect. Process: To request an exchange, contact us at support@ecoyarddepot.com. Shipping Costs: For defective or incorrect items, we cover the shipping costs. For exchanges due to change of mind, customers are responsible for shipping costs. 10. Timelines Return Window: Returns must be reported and shipped within 30 days of receiving the product. Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 days. Refund Period: It may take up to 14 days for the refund to appear in your account after approval. Restocking Fee: Note: Every Return is subject to a 25% restocking fee, paid by the customer. 11. Legal Rights This Return and Refund Policy does not affect any statutory rights you may have under applicable law. 14. Questions and Support For more information, please: Contact our Customer Service team: Email: support@ecoyarddepot.com Phone: +1 (888) 402-0260 Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Shipping

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 3-5 business days.

Order delays have proven to be unavoidable and outside of our control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please see our Returns and Refunds Policy for more details on returns.